Shipping policy

Order Processing
Once your order is placed, our team begins processing it right away. Orders are typically processed within 1-2 business days, excluding public holidays.

Delivery Areas
We currently deliver to all seven Emirates — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

Delivery Timeframes
Delivery times vary based on your location and product availability. Once your order is dispatched, you'll receive a confirmation along with tracking updates so you always know where your order stands.

Shipping Charges
We offer free shipping on all orders across the UAE.

Cash on Delivery (COD)
We proudly offer Cash on Delivery on every order, giving you the flexibility to pay only when your item arrives at your doorstep.

Delays
While we do our best to ensure timely delivery, factors like weather, high order volumes, or public holidays may occasionally affect delivery timelines. We appreciate your patience and will keep you informed if this happens.

Failed Delivery Attempts
If our delivery partner is unable to reach you, they will attempt to contact you using the phone number provided at checkout. Please ensure your contact details are accurate to avoid delays.

Order Tracking
You will receive updates as your order moves through processing, dispatch, and delivery. If you don't receive an update or have concerns, feel free to reach out through our Contact page.

Questions?
If you have any questions about your shipment, our team is happy to help — just get in touch. info@exobaz.com