Refund policy
Our Commitment
At Exobaz, we want you to feel confident with every purchase. While we don't offer traditional returns for change of mind, we stand behind the quality of what we deliver and are here to make things right if something goes wrong.
Eligibility for Replacement
You may request a replacement if:
- Your item arrives damaged or defective
- You received the wrong item
- Your order is missing parts or accessories that were included in the listing
Reporting an Issue
To request a replacement, please contact us within 3 days of delivery with the following:
- Your order number
- A clear photo or short video of the item showing the issue
- A brief description of the problem
Our team will review your request and get back to you within [24-48 hours] with the next steps.
What Happens Next
Once your request is approved, we will arrange for a replacement to be sent to you at no additional cost. If the same item is unavailable, we'll offer you a suitable alternative or store credit, based on what works best for you.
What's Not Covered
To keep things fair for everyone, we're unable to accept replacement requests for:
Change of mind after purchase
Incorrect size or color selected at checkout (unless caused by an error on our end)
Items damaged due to misuse after delivery
Requests made after the 3-day reporting window
Order Cancellations
If you'd like to cancel your order, please contact us as soon as possible. Once an order has been dispatched, it can no longer be cancelled, but you may still be eligible for a replacement if there's an issue upon arrival.
Need Help?
Our team is here for you. If you have any concerns about your order, don't hesitate to reach out through our Contact page; we're happy to help sort things out.