Terms of Service

Last Updated: August 12, 2026

Please read these Terms of Service carefully before using exobaz.com. By accessing or purchasing from our store, you agree to be bound by these terms. If you do not agree, please refrain from using our website.

1. About Exobaz: Exobaz ("we," "us," or "our") is an e-commerce store operating at exobaz.com, offering a curated selection of [insert product category, e.g. home essentials, tech gadgets, beauty products, and lifestyle goods]. We serve customers across the Kingdom of Saudi Arabia (KSA), with pricing in Saudi Riyals (SAR).

Our store is built and operated on the Shopify platform. By using our website, you also agree to be bound by Shopify's Acceptable Use Policy where applicable.

1. Eligibility & Account Use: By using our website, you confirm that:

• You are at least 18 years of age, or are using the site under the supervision of a parent or guardian.

• You are legally capable of entering into a binding contract under the laws of the Kingdom of Saudi Arabia or your country of residence.

• The information you provide during checkout or account registration is accurate, current, and complete.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe these conditions are not met.

1. Products & Availability: We strive to accurately display all products, including descriptions, images, and pricing. However:

• Product images are for illustrative purposes and may vary slightly from the actual item received.

• Prices are listed in SAR and are subject to change without prior notice. Prices are inclusive of VAT where applicable under Saudi law.

• Product availability is not guaranteed. In the event an item becomes unavailable after your order is placed, we will notify you promptly and offer an alternative or a full refund.

• We reserve the right to limit quantities purchased per order or per customer.

1. Orders & Payment 4.1 Placing an Order By completing a purchase on exobaz.com, you are making an offer to buy the selected items. We reserve the right to accept or decline any order at our discretion.

You will receive an order confirmation email upon successful placement of your order. This confirmation does not constitute our acceptance of the order; acceptance occurs when your order is dispatched.

4.2 Payment We accept major payment methods as listed at checkout (including, where applicable, Mada, credit/debit cards, and other locally supported methods). All transactions are processed securely. We do not store your full payment card details on our servers.

In the event of a pricing error, we will contact you before processing your order. You will have the option to proceed at the correct price or cancel for a full refund.

4.3 Order Cancellations: Orders may be cancelled before dispatch. Once an item has been shipped, our Return & Refund Policy applies. To request a cancellation, contact us at the earliest opportunity via our Contact page.

1. Shipping & Delivery: We currently ship only within the Kingdom of Saudi Arabia.

• Estimated delivery time within KSA is 3 to 5 business days from dispatch. This is an approximate timeframe and actual delivery may vary depending on your location and the courier.

• Estimated delivery times are provided at checkout and are approximate. We are not liable for delays caused by couriers, customs, or circumstances beyond our control.

• Shipping costs, if any, will be displayed clearly before you complete your purchase.

• Risk of loss and title for items pass to you upon delivery to the carrier.

If your order is delayed beyond the stated timeframe, please contact us and we will investigate with the courier on your behalf.

1. Returns, Refunds & Exchanges: Customer satisfaction is our priority. Our returns policy is as follows:

Refunds are processed immediately once the customer contacts us and the request is approved.

Depending on your payment provider or bank, it may take a few business days for the refunded amount to appear in your account.

Certain product categories (e.g., personal care, hygiene products, consumables) may be non-returnable for health and safety reasons. This will be noted on the product page where applicable.

1. Intellectual Property: All content on exobaz.com — including but not limited to logos, product images, text, graphics, and layout — is the property of Exobaz or its content suppliers and is protected under applicable copyright and intellectual property laws, including the Saudi Copyright Law.

You may not reproduce, distribute, modify, or use any content from our website for commercial purposes without our prior written consent.

1. Prohibited Conduct: When using our website, you agree not to:

• Use the site for any unlawful purpose or in violation of any applicable regulations.

• Attempt to gain unauthorized access to any part of our website, server, or database.

• Submit false, misleading, or fraudulent orders or information.

• Reverse-engineer, scrape, or copy any part of our website without permission.

• Engage in any conduct that disrupts or interferes with the normal functioning of our store.

Violation of these terms may result in immediate suspension of access and legal action where applicable.

1. Privacy & Data: Your privacy is important to us. By using our website, you acknowledge and consent to the collection and use of your data as described in our Privacy Policy, in line with the Saudi Personal Data Protection Law (PDPL).

We collect personal information (such as name, address, email, and payment details) solely for the purpose of processing your orders, communicating with you, and improving our services. We do not sell your personal data to third parties.

Our store is powered by Shopify, which processes your data in accordance with their own privacy standards and applicable data protection frameworks.

1. Limitation of Liability: To the fullest extent permitted by applicable law:

• Exobaz shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our products or services.

• Our total liability to you for any claim arising out of or related to a purchase shall not exceed the amount paid by you for the relevant order.

• We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

1. Third-Party Links & Services: Our website may contain links to third-party websites or use third-party services (e.g., payment processors, courier services). These are provided for your convenience only.

We have no control over the content, policies, or practices of third-party websites and accept no responsibility for them. Visiting such links is at your own risk.

1. Governing Law & Dispute Resolution: These Terms of Service are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.

Any disputes arising out of or relating to these Terms or your use of our website shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Saudi Arabia.

1. Changes to These Terms: We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website after such changes constitutes your acceptance of the new terms.

We encourage you to review these Terms periodically to stay informed.

1. Contact Us: If you have any questions, concerns, or complaints regarding these Terms of Service or your experience with Exobaz, please reach out to us:

Email: info@exobaz.com
Support number: [insert support number]
Website: https://exobaz.com/