Shipping Policy

Last Updated: August 21, 2026

We know getting your order quickly matters. Below is everything you need to know about how we ship, when we ship, and what to expect after placing your order.

1. Order Processing

All orders are processed within 1 to 2 business days after payment confirmation. Orders placed on weekends or Saudi public holidays will be processed on the next available business day.

You will receive an order confirmation email after placing your order. Once your order has been dispatched, you will receive a separate shipping confirmation email containing your tracking details.

Business days are Sunday through Thursday, excluding Saudi public holidays.

2. Free Shipping

Exobaz provides free standard shipping on all orders delivered within the Kingdom of Saudi Arabia.

No minimum order value or coupon code is required. The free shipping option will be applied automatically at checkout.

If an express delivery option is available for your location, any additional express delivery charges will be clearly displayed at checkout before you complete your purchase.

3. Delivery Timeframe

Standard delivery within the Kingdom of Saudi Arabia typically takes 3 to 5 business days from the date of dispatch.

Delivery times are estimates and may vary depending on your location, courier availability, Saudi public holidays, weather conditions, or circumstances beyond our reasonable control.

Deliveries to remote or rural areas may take longer than the standard delivery timeframe.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

Tracking information may take up to 24 hours to become active after dispatch.

If you have not received tracking information within 3 business days of placing your order, please contact us through our Contact page.

5. Taxes

All prices displayed on exobaz.com include applicable VAT as required under Saudi law.

We currently ship only within the Kingdom of Saudi Arabia. Therefore, customers will not be charged international customs duties or import taxes.

6. Failed Deliveries and Address Errors

Please ensure that your name, phone number, and delivery address are complete and accurate before placing your order.

Exobaz is not responsible for delays or failed deliveries caused by:

• Incorrect or incomplete information provided by the customer

• The recipient being unavailable during the delivery attempt

• An unanswered phone call from the courier

• Failure to collect the parcel from a courier location within the required timeframe

If a parcel is returned to us because of an incorrect address, unsuccessful delivery attempts, or failure to collect it, we will contact you to arrange another delivery. A redelivery fee may apply.

7. Damaged or Lost Shipments

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• Your order number

• Clear photos or a video showing the damaged item

• Clear photos of the parcel and packaging

We will review your request and arrange an appropriate replacement or refund in accordance with our Refund and Return Policy.

Lost Shipments

If the tracking information has not been updated for more than 5 business days, or the estimated delivery period has passed without delivery, please contact us.

We will open an investigation with the courier and assist you in resolving the issue as quickly as possible.

8. Shipping Restrictions

Certain products may be subject to delivery restrictions due to their nature, size, or applicable regional regulations.

If an item cannot be delivered to your location, you will be notified before or during checkout.

We currently deliver only within the Kingdom of Saudi Arabia and do not offer international shipping.

9. Contact Us

If you have any questions about your order or shipment, please contact us:

Email: info@exobaz.com
Phone: +923222896926
Website: https://exobaz.com/